Upon receipt of your complaint, Bridge Toyota will:
Acknowledge receipt of your complaint within one (1) business day.
Advise you of an indicative timeframe in which you can expect a response.
Gather information relevant to your complaint to support our investigation.
Engage relevant departments and Bridge Toyota (where their assistance will be helpful & is authorised by you).
Investigate all circumstances of your complaint during the designated period.
Send a formal response within five (5) business days of the initial correspondence.
If Bridge Toyota doesn’t have sufficient information, we may contact you or other relevant parties seeking the required information or material to progress.
Upon receipt of your complaint, Bridge Toyota will:
Acknowledge receipt of your complaint within one (1) business day.
Advise you of an indicative timeframe in which you can expect a response.
Gather information relevant to your complaint to support our investigation.
Engage relevant departments and Bridge Toyota (where their assistance will be helpful & is authorised by you).
Investigate all circumstances of your complaint during the designated period.
Send a formal response within five (5) business days of the initial correspondence.
If Bridge Toyota doesn’t have sufficient information, we may contact you or other relevant parties seeking the required information or material to progress.
